Shipping policy

At Kashmir Innovation Lab Private Limited, we take special care in ensuring that your products are delivered to you in the best condition and on time by partnering only with courier companies of international repute.

  • All orders within India are eligible for shipping.
  • Cash on Delivery orders within India are subject to a charge of Rs 49 for eligible pin codes.
  • For international orders, shipping costs are based on weight and may vary depending on the order volume and delivery location.
  • Reverse pick up for returns is not applicable for international orders; customers must handle returns themselves.
  • If you wish to return an order, we recommend raising a request immediately upon receipt.The maximum time frame for returns is 48 hours for food orders and 7 days for craft orders from the date of delivery.
  • In order to be eligible for a reverse pick up, the product must be well-packed to avoid damage during transit.
  • Customised orders are not eligible for returns.
  • Products sold under the stock clearance sale category on the website are not eligible for returns or exchanges.
  • Refunds, returns, or exchanges are not possible for damaged, tampered with, or used products.
  • Reverse pickup service is only available to orders delivered to specific serviceable pin codes.

    Shipping
    We ship all orders from our warehouse in Srinagar, India. Orders are typically shipped within 24-72 hours of being placed. We ship using a variety of carriers, including Delhivery, DHL, FedEx, and UPS. The shipping carrier will be selected at our discretion based on the destination and the products ordered.

    Delivery
    Delivery times will vary depending on the shipping carrier and the destination. Most orders are delivered within 3-10 business days of being shipped. We offer international shipping to select countries. International shipping rates will be calculated at checkout.

    www.shopkilab.com is committed to following the RBI guidelines for online shopping and delivery. We strive to provide our customers with a fast and reliable shipping experience.

    Shipping and Delivery Policies for Specific Products
    Some products, such as large furniture items may have special shipping and delivery requirements. These requirements will be disclosed on the product pages of these items.

    Shipping Delays
    Shipping delays may occur due to unforeseen circumstances, such as bad weather or natural disasters. We will do our best to notify customers of any shipping delays as soon as possible.

    Returns and Refunds
    We offer a 7-day return and refund policy on all defective products. If you are not satisfied with your purchase due to the product being defected, you may return it for a full refund. Please contact us for instructions on how to return an item.

Product Disclaimer:
Most of the products on www.shopkilab.com are handmade; hand woven and intricately crafted, as such there may be variations in colour and embellishment of the actual product against that as shown on the website. This is due to the nature of fabric dyes, weather at the time of dying and differences in display outputs due to lighting, digital photography, colour settings and displaying capabilities of computer monitors, laptops or the mobile devices that you may be using.

 
Contact Us
If you have any questions about our shipping and delivery policies, please contact us at:
Tel: +91-9682661633, Email: studiokilab@gmail.com

Address to be specified on return shipments.

Returns Department
Studio Kilab, Kani Home,
Mughal Lane, Zakura,
Srinagar, Jammu and Kashmir, India – 190006,
Tel: +91-9682661633